Without this you are leaving money on the table

Do you have a live chat on your website?  

Is it manned during your launch by live support?

Did you know if you don’t have a live chat feature you are leaving money on the table?

A bold statement, I know. And a true one.

When you have a prospect on your website they are looking for information. They are trying to decide if your product or service is right for them, if you are the right person for them to learn from and work with, and if the offer you have speaks to them.

They likely have questions, things that are coming up for them that will help them decide if it’s a good fit.

But what if they can’t get answers to your questions? What if they look for a little bit and can’t find the answers they’re looking for?  What are they most likely to do?

What would you do?

Like most of your prospects, you would likely leave and go somewhere else to find what you were looking for. And you may not go back. Maybe you forget the site, you find what you’re looking for, or you get frustrated at not finding it and move on to something else.

There are lots of reasons, but the end result is the same.

You have lost the sale.

Now, imagine the same scenario, except this time you can get the answers you’re looking for. You feel totally supported and able to get any clarification you need.  You are reassured about your buying decision and you feel confident making the purchase.

Imagine how many more sales you could close if this is the kind of buying experience you provide for your prospects and, ultimately, buyers.

Now, I understand that many of us find the chat boxes on web sites to be annoying. I invite you to look at them a bit differently. I invite you to look at them as opportunities and offers.  

If the chat box is on your website it is an opportunity. An opportunity to talk to your prospects. An opportunity to share more with them. An opportunity to sell to them

If the chat box is on a site you are visiting, it is an offer.  And offer to answer your questions. An opportunity to learn more about the product or service you are exploring. An opportunity to find a solution to the problem you are having.

When you begin to view the chat boxes this way you can see the true potential they offer. The way they can be a game changer during your launch. Interacting with your visitors, particularly during your launch, will keep people on your site longer. It will engage your ideal customers with you, allowing you to interact on a personal level with them.

Having team members who are trained in live chat support will optimize the results you get from your site visitors.  You have spent a lot of time, and money, driving traffic to your site. You want to convert as many of your visitors into customers as possible. Right?

Offering live chat support on your website is a game changer that will increase your sales during your launch, or anytime. It is an essential part of any launch.

Have you worked out your live chat strategy?